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Product Intelligence Infrastructure

The intelligence layerbetween customer truthand what ships.

Turn support tickets, sales calls, churn signals, and feedback into evidence-backed product decisions your team can trust.

See what you should build next View decision packet

Welcome back, Nina

Here's what deserves your attention right now.

Live brief

Intelligence brief

Updated this morning

Three priorities stand out. Bulk user management and SCIM carry the greatest ARR risk; audit logs are ready to move if confidence holds.

Signals83
Accounts14
ARR$1.8M
ARR at risk
$1.8M
Ready for spec
3
Confidence gaps
2
  • 1Bulk user management$1.8M ARR at risk28%
  • 2SCIM provisioning$1.2M ARR at risk45%
  • 3Advanced audit logs$950K ARR upside72%
The problem

Product teams do not need more feedback. They need judgment.

Customer truth is spread across support, sales, success, churn, calls, surveys, and CRM. Each team sees a fragment. Product still has to decide what matters, what is noise, and what is ready to ship.

Most tools collect the fragments. Coherence turns them into a decision.

Signals getting lost

  • 01Renewal risk buried in CSM notes
  • 02One-off deal requests treated like roadmap direction
  • 03Support volume disconnected from revenue impact
  • 04Specs opened before confidence is high enough
How it works

Signals become decisions, then build context.

Coherence keeps the evidence trail intact from customer record to prioritized work.

01

Collect raw evidence.

Connect support, calls, CRM, revenue movement, and roadmap feedback without manual tagging or CSV cleanup.

Gong·Acme Corp·Apr 29

“We export CSVs every week. If provisioning worked from one upload, we would stop the scripts tomorrow.”

$340K ARR

Zendesk·Vector Labs·Apr 28

“Onboarding stalls every Monday because someone has to create workspaces by hand.”

$92K ARR

Stripe·MRR change·Apr 27

“Usage-based billing discrepancy flagged for 3 enterprise customers.”

$210K ARR affected

This week's ranking
Bulk CSV import
9.2
Usage-based billing
7.8
SSO enforcement
7.1
Read-only archived
5.4
Per-seat pricing
4.9

Weighted ARR x signal density x recency · refreshes every 15 min

02

Rank the work.

Score each opportunity by ARR at stake, frequency, confidence, recency, and contradiction before it enters planning.

03

Package the handoff.

Turn accepted priorities into briefs with evidence, requirements, open questions, accounts, and outcome feedback attached.

Bulk CSV import for workspace provisioning

Spec ready

Score 9.2 · $340K ARR · 14 signals across Gong, Zendesk, HubSpot. User story, acceptance criteria, and evidence package attached.

EvidenceRequirementsOpen questions

Usage-based billing line items

Shipped · Apr 22

Outcome: renewal probability +14% for affected accounts. Score updated.

EvidenceRequirementsOpen questions
The decision packet

The output is not another dashboard. It is a decision your team can act on.

Coherence packages the recommendation, receipts, risk, and handoff context into one artifact for product, leadership, and agents.

Decision

What should we do next, and why now?

Evidence

Which customers, signals, and revenue prove it?

Handoff

What is ready for spec, agent work, or review?

Decision packet

Bulk CSV import for workspace provisioning

Ready for spec
Recommended decision

Scope bulk CSV import before expanding SCIM provisioning.

The pain is immediate, repeated, and tied to renewals. SCIM has higher enterprise upside, but the evidence is not specific enough to open a build-ready spec.

$1.8M

ARR exposed

83

Signals

14

Accounts

Receipts attached

Zendesk42 tickets mention admin-seat workarounds
Gong9 expansion calls blocked on provisioning
Salesforce2 renewals flagged for missing controls

Open questions

  • CSV validation limits
  • Partial failure handling
  • Role mapping
SpecLinearAgent contextEvidence bundle
Where it changes the call

Use Coherence when the decision is expensive to get wrong.

The product moment is not collecting feedback. It is deciding which evidence deserves roadmap weight, escalation, or handoff.

01

Roadmap Prioritization

Every request sounds urgent when it arrives alone.

Rank themes by evidence, ARR exposure, frequency, and confidence before planning.

02

Churn Intelligence

Renewal risk hides in notes until it becomes a forecast problem.

Connect churn reasons to the product gaps causing them.

03

Sales & Expansion Feedback

Deal asks look like strategy when revenue is attached.

Separate repeated blockers from one-off asks and show the accounts behind each.

04

Executive Alignment

Leadership wants the why, not another roadmap view.

Show evidence, tradeoffs, revenue, and recommended action in one brief.

Agentic execution

Accepted work lands where builders work.

After approval, Coherence opens the delivery path, attaches the constraints, and keeps the decision trace connected through execution.

Linear gets the scoped ticket, not a vague theme.
Coding agents get acceptance tests and source context.
Outcome checks stay linked to the approved decision.

Delivery routing

Bulk CSV import is ready for execution

Routed

Destinations

Linear

COH-218 created

Owner: Platform

Claude Code

Context loaded

Acceptance tests attached

Spec

Decision linked

Evidence bundle preserved

Outcome watch

Scheduled

Renewal risk metric

Execution trace

10:14Nina approved bulk CSV import
10:15SCIM expansion moved to open question
10:16Build context routed to agent workspace
10:18Outcome checkpoint added to renewal review

Agent instruction

Build CSV provisioning first. Preserve role permissions, partial failure recovery, and audit events. Keep SCIM outside this pass.

PermissionsCSV limitsAudit trailRenewal metric
Build from truth

Stop guessing what to build next.

Customer truth is already in your company. Coherence makes it usable.

See what you should build next Request early access